Privacy Policy

1. Who we are (data controller)

Santana Weddings operates Santana Beach Club, a wedding and event venue on Agia Anna beach, Naxos, Greece. For the purposes of applicable data protection laws, Santana Weddings acts as the data controller for personal data processed through this website and our direct inquiry channels.

Primary contact for privacy matters: info@santanaweddings.com.

2. Personal data we collect

Depending on how you interact with us, we may collect:

• Identity and contact data (name, partner's name, email, phone number, country or time zone).
• Inquiry and planning data (event type, date range, guest count, budget, preferences, and messages).
• Communication records (emails, inquiry form submissions, phone or WhatsApp messages, and call notes).
• Technical and usage data (IP address, browser and device information, pages viewed, referral source, and consent preferences).

When relevant to the service you request, we may also process limited sensitive information you choose to share (for example dietary, mobility, or health-related needs) only where necessary and with appropriate safeguards.

3. How we collect personal data

We collect data directly from you when you submit our inquiry form, contact us by email, phone, or WhatsApp, request wedding planning support, or communicate with us on social channels. We also collect technical data through cookies and similar technologies, as described in our Cookie Policy.

When you submit our inquiry form, your details are sent securely to info@santanaweddings.com via our web server. We do not store inquiry data in a separate database; processing relies on email delivery to our team inbox.

4. Why we process your data

We use your data to:

• Respond to inquiries and prepare proposals.
• Plan, coordinate, and deliver requested wedding and event services.
• Communicate operational updates and support messages.
• Improve website performance, usability, and service quality.
• Meet legal, tax, accounting, and fraud-prevention obligations.

We do not sell your personal data.

5. Legal bases (EEA/UK)

Where GDPR or UK GDPR applies, our legal bases generally include: contract necessity (to provide requested services), legitimate interests (service improvement, security, and fraud prevention), consent (for optional cookies and marketing where required), and legal obligations.

6. Sharing of personal data

We may share data only as needed with trusted service providers and partners, such as hosting, analytics, communication tools, and vetted local vendors needed to deliver your requested wedding or event services. Data may also be shared with authorities where legally required.

All such sharing is limited to what is necessary and governed by appropriate confidentiality and data-processing safeguards.

7. International transfers

Santana Weddings is based in Naxos, Greece. Some of our providers may process data outside your country. When this happens, we use appropriate safeguards required by applicable law (for example contractual protections and equivalent security standards).

8. Data retention

We retain personal data only as long as necessary for inquiry handling, service delivery, customer support, legal compliance, and legitimate business recordkeeping. When no longer needed, data is deleted or anonymized within reasonable operational timelines.

9. Security

We apply technical and organizational measures designed to protect personal data from unauthorized access, misuse, loss, or disclosure. No system is completely risk-free, but we continuously review and improve our controls.

10. Your rights

Depending on your location, you may have rights to access, rectify, erase, restrict, object to processing, and request portability of your data, as well as to withdraw consent where processing is based on consent.

To exercise your rights, contact info@santanaweddings.com. You may also lodge a complaint with your local data protection authority.

11. Marketing communications

If you opt in to updates from us, we may send occasional messages related to services and planning resources. You can unsubscribe at any time by emailing info@santanaweddings.com.

12. Children

Our services are intended for adults planning weddings and events. We do not knowingly collect personal data from children without appropriate legal basis and consent where required.

13. Updates to this policy

We may update this Privacy Policy from time to time. Material changes will be reflected on this page with a revised "Last updated" date.

14. Contact and complaints

If you have questions about this policy or how your data is handled, contact us at info@santanaweddings.com or via our inquiry page.

If you are located in the EU/EEA and believe your data rights have been violated, you may also lodge a complaint with the competent data protection authority in Greece.